help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-18-2020 02:59 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-18-2020 02:59 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

Hi, I have a blank screen so I tried a reset but that didn’t work, read a few threads, held it for 15 seconds, took it out and then back in and no smiling face. I have tried a clock face change and that also didn’t work, I went on to the app and deleted the connected Fitbit and tried to re sync however I need a 4 digit code and with no screen I have no code, PLEASE HELP ME 🙏

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-14-2020 11:51

‎08-14-2020 11:51

Welcome to the Community, @Markholmes14.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎08-14-2020 13:05

In response to AlejandraFitbit

‎08-14-2020 13:05

I'm also having this issue.  I charged my Fitbit last night, and it was working fine this morning, but then I noticed when it vibrated to advise me I still had steps to go to reach 250 for the hour, I couldn't see the display.  I am unable to log onto my Fitbit phone app (says 'logging in' for the last 5 minutes).

Suggestions?

Best Answer
0 Votes