05-18-2020
14:42
- last edited on
09-17-2020
08:52
by
MatthewFitbit
05-18-2020
14:42
- last edited on
09-17-2020
08:52
by
MatthewFitbit
For the last three or four days I have had to reset due to a blank screen as the screen fails to wake (reset type - holding the button in whilst on charge, for 8 seconds and also doing the clock change from my phone), it still vibrates when i push the button but no screen, it still clocks up my steps and sinks with my iPhone yet each day the screen goes blank. Then yesterday the screen had a sort of pixelated line down the right hand side of the screen and the clock face had been pushed over slightly. It never missed a beat up until the last few days.
Moderator Edit: Clarified subject
09-11-2020 08:25
09-11-2020 08:25
Welcome to the Community, @Sting67.
Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.
In the meantime, let me know if you need anything else.