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Charge 3 blank screen

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‎05-19-2020 10:50 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

‎05-19-2020 10:50 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

I forgot to take my Charge 3 off when hoping in the lake... was in the water no more than maybe 2 mins when I realized it was on my wrist. I immediately took it off, dried it off and set it on a towel to dry out while we swam... ever since it has not worked properly, sometimes not at all!, and randomly just sets to buzzing on and off to the point I had to take it off! I have tried resetting it several times, I have tried changing the clock face trick... still just a lot of random buzzing and blinking... HELP!! ...i need my Fitbit! 😭😭

 

 

Moderator Edit: Clarified subject

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‎08-21-2020 08:19

‎08-21-2020 08:19

Welcome to the Community, @BooBoo74.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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