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Charge 3 blank screen

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‎06-01-2020 08:25 - last edited on ‎09-16-2020 19:21 by

‎06-01-2020 08:25 - last edited on ‎09-16-2020 19:21 by

Brand New Fitbit Charge 3, less than 24 hours old and stopped working. Everything worked fine and then suddenly nothing, screen blank. when this happened it showed charge at 70% and latest sync time so I charged it fully and now sync is not working just showing red. lights on the back are working but no vibration or anything else and screen completely black. have tried the reset but still nothing. is this a faulty Fitbit that I should return?

 

 

Moderator Edit: Clarified subject

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‎06-07-2020 09:32

‎06-07-2020 09:32

It's great to see you here, @AJB20.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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