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Charge 3 blank screen

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‎06-03-2020 16:10 - last edited on ‎09-16-2020 19:21 by

‎06-03-2020 16:10 - last edited on ‎09-16-2020 19:21 by

Problem 1: my charge 3 stopped syncing. So i rebooted it and it has synced with my iPhone 8 but first the device screen froze on the Fitbit logo. I followed the advice to plug it in and and hold the button down and it vibrated and then it got a white line across it. So i did the pressing thing again and it gave me the smiley face. Then its gone to a black blank screen. any ideas?  aahhgg

 

 

Moderator Edit: Clarified subject

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‎09-09-2020 11:42

‎09-09-2020 11:42

Welcome to the Community, @janeyl.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. If your tracker isn't responding, I recommend taking a look at this post and follow the instructions provided there.

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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