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Charge 3 blank screen

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‎06-07-2020 03:55 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-07-2020 03:55 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

Please help, I am getting continually frustrated with my Fitbit 3. I have tried many different ways to try and get it to work and all have failed. I have a blank screen and after holding the side button down for 8 seconds the smiley face appears and then quickly disappears.

 

I have tried to change the clock face as suggested but there is no account icon on my app, I have also tried setting up the app on different devices and still cannot see the account icon. Any help help will be gratefully received. 

 

 

Moderator Edit: Clarified subject

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‎09-06-2020 10:14

‎09-06-2020 10:14

Welcome to the Community, @Thatchh.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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