Charge 3 blank screen

[charisjanebr]

I've searched and read numerous threads on the issue and have tried the 15 second restart and the clock face change but I still have a useless black screen. It's vibrating and still syncing etc but I can't see anything. Please help! Thanks.

Moderator Edit: Formatting

[AlejandraFitbit]

It's great to see you here, @charisjanebr.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[Patriciao]

I’ve had the same problem, like so many people. I have read all the Fitbit “troubleshooting” but this still does not address the issues. And, chat support is even worse. How can I restart my device when the screen is black?

[Iain_K]

My daughters 18 month old C3 is also doing this. 

Customer service ran me through the various restart options, but it cant be fixed. 25% off a new one? No thanks.

Thankfully through email and paypal I have all the details needed to utilise the extra years warranty that my credit card provides as a perk.

At least I should get my money back, if not from Fitbit.

[KuntaKitte1]

Grrrrr. No help.

[KuntaKitte1]

My Charge3 does the same thing. Very disappointing. Going to return via Amazon.

[Pam3400]

Mine did this today- have restarted and tried all the fixes- i do get the green back for a few minutes after most restarts but then it goes blank again- still buzzing away with notifications but can’t see anything - so frustrating - is this a system issue? 

[Invincible01]

Re-posted from Tuesday on an older Thread;

My Charge 3 is doing the same thing. In fact it started acting wonky yesterday (6/23/20). It told me I made all of my goals yesterday and today it says I missed 90%. Additionally, the screen turned super dim and now 80% of the screen is dark. I have attempted reset several times to no avail. I have reset the clock face 3 times and its a big no go. 

As of Wednesday evening (6/24/20) the screen is completely blank but I do seem to be sending data to my app.

[Invincible01]

Re-posted from Tuesday on an older Thread;

My Charge 3 is doing the same thing. In fact it started acting wonky yesterday (6/23/20). It told me I made all of my goals yesterday and today it says I missed 90%. Additionally, the screen turned super dim and now 80% of the screen is dark. I have attempted reset several times to no avail. I have reset the clock face 3 times and its a big no go. 

As of Wednesday evening (6/24/20) the screen is completely blank but I do seem to be sending data to my app.