My replacement to my original charge 3 is having the same issues as my original one. After not using during school my Fitbit has become unusable. I have been charging it for several days and I have cleaned the contacts. However, the screen only shows a smiley face when rebooted (holding down for 8 seconds while charging). The button still vibrates as normal but, like I said, the screen is blank. It might be important to note that it also no longer syncs. The first one I felt was a defect and since it was within one year I got a new one, no harm no foul. However, unlike my original incident this time my charge it outside of the original one year warranty. Sadly, my new one has broken in less then it’s year; although it has been less then a year since I got my replacement it has been more then a year since my original one. I would like to fix it, but I don’t think it is possible. Is there a way to get it repaired/replaced? What should I do?
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer