Charge 3 display corrupted

[Aqua21]

Hi everyone, I wanted to add my voice to all the frustrated users who suffered a case of the dreaded vertical lines. I’ve got a bad case of them. They came on for no apparent reason after a recharging session just after my warranty ran out (go figure!). 

The vertical lines are accompanied by a loss of sensitivity to the touch screen. I tried changing the watch face and have reset the unit so many times, I’ve lost count. It’s possible I’m imagining it, but it also seems that the unit needs recharging more frequently.

So there are the symptoms, and the treatments I’ve already tried. Does anyone have any other suggestions for me?

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @Aqua21.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.