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Charge 3 blank screen

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‎07-20-2020 10:50 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-20-2020 10:50 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

I have the black screen issue on my Charge 3, its been this way for a number of weeks now - no problems syncing with my phone but I cant get anything to display on the watch face.

 

I have tried a number of different fixes, but nothing seems to work.

 

To Recap things I tried (multiple times each):

 

  • Cleaned contacts on both fitbit and charging cable. (fitbit will charge to 100% as reported on phone sync)
  • Updated firmware
  • Resetting (I never get a smiley but it vibrates as expected - so I finish the process anyway)
    • Plug the charging cable into a USB wall charger.
    • Clip the other end of the charging cable to the port on the back of the fitbit.
    • Make sure the button is aligned with the button opening on the charging cable.
    • Press and hold the button for 8 seconds.
    • Release the button.
    • When you see a smile icon and the tracker vibrates, the tracker restarted.
    • Unplug your tracker from the charging cable.
  • Changing watch face

 

 

Moderator Edit: Clarified subject

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‎07-21-2020 08:27 - edited ‎11-03-2023 17:09

‎07-21-2020 08:27 - edited ‎11-03-2023 17:09

Hi there @MollyPo, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen that is not working. I appreciate you've taken the time to follow the tips and recommendations I provided in the forums prior to contacting us. Nice way to go!

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 😉

Maria | Community Moderator, Fitbit


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