Charge 3 blank screen

[ChrisW5921]

Have tried the recommended holding left button while plugged in and changing clock face. Neither work. This is really upsetting as I reported this in November last year and heard nothing. I then was in hospital and by the time I started getting back into walking etc my one year had expired.

I am now using it but it is really hard to use with a solid black screen. I am over 70 and this was a present for Christmas. I cannot just throw it away and go out and buy another one. Any help you give will be gratefully received. 
Chris

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @ChrisW5921.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

[TonsMom]

Wow!  Many thanks.  I had given up on an answer.Sent from my Verizon LG Smartphone

[ChrisW5921]

Many thanks for you swift reply. I am very grateful. It’s sort of escalated a bit. I thought as I was not having any luck with the suggestions on line I would see if I disable the charge 3 from my phone and then reload it then it may work again.   Did not realise that once I tried enabling it that it would send me a four number code to type into my phone!  Obviously that was impossible as the screen was still black!  So now I have my granddaughter’s one because she said I needed it more than she did!!! I have to agree with her!! 
I have been a member I think since about 2014/15. My son bought me the charge for Christmas before last. It was so lovely and I cherished it but it started being hard to read from prob November last year. I remember contacting Fitbit asking what should do. But just after that my children’s dad died ( my ex) and since then we have had that to deal with and then lockdown came along. I still walked but could only check on my phone the time and distance etc.  
thank you for your time in this matter. 
christine Walker. X

[TonsMom]

Did you get any help with this problem?

I didn't. Very disappointed.

Is this the way FITBIT ensures it will have repeat sales? Everyone has to buy a new model?

Thanks.

[WRG123]

Having the same problem. This is only about a year old but we have had to do the restart process multiple times. Also a gift. This time it will not work at all. Smiley Face and then nothing.

[Storm1050]

I had a charge 2 and the bands kept falling off, now I have a charge 3 and the screen goes blank.. Frustrating for what you perceive as a good brand name, maybe it should change name to GlitchBit.

[TonsMom]

You're so right.Sent from my Verizon LG Smartphone

[TonsMom]

So frustrating.  It appears that no one has a solution, only the same problem.Sent from my Verizon LG Smartphone

[ChrisW5921]

Yep. My son has one of the watch shaped Fitbit. Think it’s blaze? He has had a replacement already when it stopped working after couple of months!! I am waiting to hear back from Fitbit regarding my complaint.

Chris

Sent from my iPhone