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Charge 3 blank screen

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‎07-26-2020 18:45 - last edited on ‎10-05-2020 11:51 by Moderator Alum

‎07-26-2020 18:45 - last edited on ‎10-05-2020 11:51 by Moderator Alum

I had a blank screen issue yesterday for the first time in the 6 months I've had my Charge 3. I conducted a long restart and it was solved, other than some black lines on my screen (which is also an issue on my charge 3, and seems to be a common one).

 

However, this morning my screen went blank for a second time. This time though, it does not seem to be working, no matter how many times I do it. I am sure this is a hardware issue, because if at this point in the Charge 3's lifespan no firmware updates have been made to fix this incredibly common issue, then it would be very disappointing.

 

 

Moderator Edit: Clarified subject

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‎10-05-2020 11:54 - last edited 11 hours ago by Fitbit Moderator

‎10-05-2020 11:54 - last edited 11 hours ago by Fitbit Moderator

Welcome to the Community, @AndAndy.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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