Charge 3 blank screen

[SamirA320]

Have tried the recommended reset procedure whereby we need to plug the bang on charging and press hold the left side button for 8 secs to see a smile icon later. No joy!

Also, why the helpline contact number in India in wrong 00 08000501057? And how do we claim warranty in India?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @SamirA320.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[SamirA320]

It’s been 4 days but there hasnt been any revert despite of escalation marked by your twitter team. What is happening here? Please clarify. 

[AlejandraFitbit]

Thanks for getting back, @SamirA320.

Our support team may be experiencing slight delays in customer response times because of the recent event going on. They are doing everything they can to ensure that you get a reply as quickly as possible. Your patience and understanding will be much appreciated.

Let me know if you need anything else.