Charge 3 blank screen

[eodglas]

Like many others here the last update blanked out my screen ( still tracks my activity but otherwise useless.) Recommended fixes not working and there has been no word from Fitbit about a potential fix. With the Holiday shopping season approaching does anyone else think this is a ploy to increase sales activity by having to buy a replacement?

[DavideFitbit]

Hi @eodglas, welcome to the Fitbit Community forums. 

Thank you for the information you've provided regarding the problem with the screen of your Charge 3 and for confirming that you already tried a few troubleshooting steps. 

Before considering other options, please let me know which are the steps you mentioned and you already tried on your device. Make sure that you've tried the standard restart procedure described here. and that you've followed the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In addition, please try changing the clock face option on your Charge 3, this has been useful for some users as well. 

Please keep me posted on the outcome.