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Charge 3 blank screen

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‎10-16-2020 07:58 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-16-2020 07:58 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

Hi,

The screen of my Fitbit charge 3 is black. I have tried restarting the Fitbit by holding the button once on charge but no smiley face. I have also tried changing the clock through the app still no avail. 

The Fitbit is still tracking my calories, steps etc. But the screen is still black.

 

Please help.

 

Moderator Edit: Clarified subject

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‎10-16-2020 14:58 - edited ‎10-11-2023 03:13

‎10-16-2020 14:58 - edited ‎10-11-2023 03:13

Hi there @rachypops91, welcome to the Community Forums. I'm sorry to hear that your Charge 3's wen't blank, I understand where your concern is coming from. Thanks for already trying to fix the screen prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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