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Charge 3 blank screen

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‎12-08-2020 03:05 - last edited on ‎12-08-2020 04:59 by Fitbit Moderator

‎12-08-2020 03:05 - last edited on ‎12-08-2020 04:59 by Fitbit Moderator

This is such a disappointment. I bought my Charge 3 around 2018-2019. It malfunctioned after about 1 year with blank screen.  Fitbit has given me 2 replacements this year alone which were also defective. One in January 2020 stopped working mid year. Then one replacement mid year then stopped working this December. Are your replacement units only good to last for 5 to 6 months?

 

 

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‎12-08-2020 04:24

‎12-08-2020 04:24

Hi @iamcathds, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 stopped turning on. I totally understand how frustrating this is for you.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their most recent email in order to follow up.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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