Charge 3 blank screen

[KH10]

Very upset with my Charge 3. The screen is blank and nothing suggested is fixing the issue. Contacted Customer Support and they will not replace because outside of warranty. It seems to me that this is an issue with the Charge 3. Anyone else receiving poor customer service? It’s a shame they won’t stand behind their product.

[SunsetRunner]

@KH10 - I’ve moved your post to the Charge forum but I’m not sure they can help. The one year warranty is standard for electronics in the US, unless you purchased the extended warranty. Or if you made your purchase with an American Express card which automatically doubles most warranties. 

You probably did this already, but have you tried restarting the Charge 3 a couple times? Instructions are here. 

[AlvaroFitbit]

@KH10 It's nice to have you on board.

Sorry to hear about this. As @SunsetRunner the warranty is for 1 year if you bought it in the US. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

Let me know how it goes.

[KH10]

Still if it's an issue across the board with the Charge 3, one would think
a company would stand behind their product and fix or replace the device.
Offering a discount on a defective device is not a solution. Thank you but
NO thank you, I will purchase an apple watch or Garmin instead.