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Charge 3 blank screen

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‎08-23-2021 21:58 - last edited on ‎08-24-2021 04:36 by Fitbit Moderator

‎08-23-2021 21:58 - last edited on ‎08-24-2021 04:36 by Fitbit Moderator

Hello!

my Fitbit charge 4’s screen is black but still

vibrating and logging steps etc. it’s fully charged. This happened when I tried to turn the brightness up on ‘settings’ and now it’s completely back. 

ive tried restarting (this doesn’t work, I don’t see the smiley face)

charging

Getting it out of ‘sleep mode’

and every other thing suggested In these forums. How do I go about contacting Fitbit if I need to? I’ve tried to follow a few links posted but it just takes me back to the ‘choose your device’ webpage, then back to the Forums. 

thank you!!!

eloise, New Zealand 

 

 

Moderator Edit: Clarified subject

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‎08-24-2021 04:37 - edited ‎08-28-2023 09:41

‎08-24-2021 04:37 - edited ‎08-28-2023 09:41

Hi there, @Eloisemomo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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