Charge 3 blank screen

[Confused.One]

Please admins do NOT simply move post into a thread that I cannot respond or reply to any posts. That is grossly unfair

10-23-2021 15:30

Started a week ago.

Black screen.

I've tried it all

1) Let the battery drain to dead and recharge: smiley face appears for a few seconds then nothing.

2) The 8 second hold. Smiley face then nothing.

3) The 15 second hold. Smiley face then nothing.

4) Removed the Charge 3 link from my device and attempted to repeat 1-3 above. The app detects the Charge 3 but nothing about the screen. I cannot even progress past the "Pair your tracker" because the 4-digit code does not appear. Nothing appears.

This device was purchased March 29, 2020 from Amazon. Just barely 18 months and completely dead.

Not happy.

Moderator Edit: Clarified subject

[CindyMFitbit]

Thanks for stopping by @Confused.One. 

Thanks for taking the time to share what you've experienced with your Fitbit Charge 3 and for all the troubleshooting that you have tried so far. Considering that you already tried the available instructions for this issue and the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[2ndFitibitfail]

This is the second Fitbit I have owned and the second time this has happened.

So frustrating. Thanks for posting!

[CindyMFitbit]

Welcome to the Community Forums @2ndFitibitfail. 

Thanks for taking the time to share what you've experienced with your Fitbit device. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome. 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

See you around.