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Charge 3 blank screen

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‎12-19-2022 08:45 - last edited on ‎02-26-2023 06:21 by Fitbit Moderator

‎12-19-2022 08:45 - last edited on ‎02-26-2023 06:21 by Fitbit Moderator

Hi, my Charge 3 screen has gone completely dark.  I have tried ALL the suggestions in the forums (reset, long reset, changing clock face, etc.) multiple times and nothing is working.  How do I open a case with customer support?  I don't see any options for that.  thanks for the help!!

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-21-2022 13:28

‎12-21-2022 13:28

Hi there @PNWRunning. Welcome to Community Forums.

 

I appreciate the troubleshooting steps performed and I understand how you feel with this situation. If the restart and changing your clock face didn't work, please check if the Sleep Mode or Do Not Disturb Mode are On in your device.

 

If the issue persist please contact Support Team.

 

Have a good one.

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‎02-26-2023 04:57

In response to LucioFitbit

‎02-26-2023 04:57

How do I check when I cannot see the screen? 

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‎02-26-2023 05:32

In response to Marie1st

‎02-26-2023 05:32

Should see these settings on the app.

 

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