Charge 3 blank screen

[DDG143]

I’ve tried the 15 sec reset trick, I’ve tried the change clock face trick and still get a blank screen?

Any other advice?

Moderator Edit: Clarified subject

[Prasadj]

Same issue I too am facing, awaiting some help

[Knath]

Same thing with mine. Hopefully you get an answer soon!

[willjoe]

Plug the device into the charging cable.
While the device is plugged into the charging cable, hold the button down for 15 seconds.
Remove your finger from button.
Remove the device from the charging cable.
Plug the device into the charging cable again.
The smiley face icon appears on the screen.

Regards,

Will

[Pablosun]

Nope, can only see smiley face in the dark 

[Mieppie]

Dame problem. See the smiley face. That’s all. Help!!

[ManuFitbit]

Hi Everyone. Welcome to the community forums to the new members.

Thank you for all troubleshooting steps performed so far.

Thank you for the information you've provided regarding the problem with the screen of your Charge 3 and for confirming that you already tried the standard restart procedure described here.

Before considering other options, please make sure that you've also followed the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In addition, please try changing the clock face option on your Charge 3, this has been useful for some users as well. 

[jlwafer]

None of this works

[Pablosun]

Thanks, but you seem to be given me instructions for a, "charge 5", my fitbit is a "charge 3". Different charging fitment.

Peter

[ManuFitbit]

Thanks @Pablosun for your feedback and welcome back to the community forums.

I edited my previous post and wrote down here the steps for troubleshoot Charge 3. 

Thank you for confirmed that you tried the standard restart procedure described here.

Please make sure that you've also followed the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In addition, please try changing the clock face option on your Charge 3, this has been useful for some users as well.