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Charge 3 blank screen

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‎05-03-2023 12:20 - last edited on ‎05-04-2023 11:00 by Fitbit Moderator

‎05-03-2023 12:20 - last edited on ‎05-04-2023 11:00 by Fitbit Moderator

I have been trying all day to get my Charge 3 screen to come back, nothing is working. I did the 15 second wait thing, WHAT AM I MISSING?

 

Moderator Edit: Clarified subject

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8 REPLIES 8

‎05-04-2023 11:02 - edited ‎03-13-2024 03:56

‎05-04-2023 11:02 - edited ‎03-13-2024 03:56

Hi there, @BillfromCanada. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-04-2023 12:12

In response to MarreFitbit

‎05-04-2023 12:12

Thank you for your help! However, I tried all of the steps that were mentioned and nothing happened! It is very frustrating!

 

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‎05-08-2023 01:59

‎05-08-2023 01:59

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.

 

Regards,

Will

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‎05-08-2023 16:56

In response to willjoe

‎05-08-2023 16:56

What next... it still does not work

 

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‎05-08-2023 18:36

‎05-08-2023 18:36

I have the same issue tried everything nothing works time to get new charge 5.

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‎05-09-2023 01:35

In response to MikeDes

‎05-09-2023 01:35

I use a Charge 3 and exactly the same thing has just happened (blank screen). After charging to 100% (I can see this on my phone); tried:

1. 8 second reset (smiley face appears but still no display)

2. Changing the clock face (still no display)

3. Updating firmware on watch (still no display)

4. Updating firmware on my Samsung phone (still no display) 

5. 15 second reset (still no display)

Can someone suggest something I haven't tried yet?

Thanks, 

Michael

 

 

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‎05-09-2023 03:22

In response to Norton500

‎05-09-2023 03:22

I am having the same issue ! Did all that was suggested, screen still black! Very dissatisfied!

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‎05-09-2023 06:51 - last edited on ‎05-27-2023 10:34 by Fitbit Moderator

In response to Norton500

‎05-09-2023 06:51 - last edited on ‎05-27-2023 10:34 by Fitbit Moderator

I have experienced exactly the same thing, I tried all of those steps and
nada - nothing! The worst thing is my Fitbit is out of warranty, so I am
stuck with this watch! Very Frustrating!

 

Moderator edit: format/word choice 

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