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Charge 3 blank screen

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‎09-02-2023 02:18 - last edited on ‎09-02-2023 05:27 by Fitbit Moderator

‎09-02-2023 02:18 - last edited on ‎09-02-2023 05:27 by Fitbit Moderator

I have a black screen on the charge 3… I have tried to change the watch display using the app and also trying restarting the device but it doesn’t work… I feel the device is working as I can feel the vibrations when I put on press the side button but nothing is displayed… when I put the device on charge I don’t even see the battery showing it is being charged. What to do? 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-02-2023 05:29

‎09-02-2023 05:29

Hi there, @dipakwatch1. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. 

Please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? Let's try making sure both, your Charge 3 and charge and clean and free of any debris.

Maria | Community Moderator, Fitbit


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‎09-02-2023 05:52

In response to MarreFitbit

‎09-02-2023 05:52

Thank you,

I have tried and the charger is working and I can tell the device is working as I feel the vibrations from when I press the side button.I had seen online when people charge there is a charging symbol but I don’t get that but when i look at the app it shows that it’s been charged so I think it’s the display. Could it be be brightness is very low? 

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‎09-04-2023 09:11

‎09-04-2023 09:11

I'm having the same problem right now.  I contacted support, went through all of the things they suggested, and no resolve.  My question is now, how can I have it replaced? It hasn't even had much use (probably collectively not even 6 months of LIGHT use), and to fail now is not good.

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