Charge 3 brightness issue

[Aloha]

Hello. Even after ensuring that the brightness setting is set to either Normal or Auto, the clock face with date and whichever stat is barely visible. Swiping to another page shows whatever slightly, readable, brighter. This includes with a full charge and updated. At a loss as to why. Started this a couple of weeks ago. Can you help? Thank you in advance.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @Aloha, it's nice to see you again in our Community Forums.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. If the issue persists, perform a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

I'll be around if you need further help.

[Momsbmr]

changed the face on the clock and it’s worse, did the long restart and only get 1 vibration

[LiliyaFitbit]

Welcome to the Fitbit Community, @Momsbmr.

Thanks for the details shared in your post and for already trying to resolve the issue. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around.