Charge 3 brightness too dim

[Chel1970]

I'm struggling to increase the brightness on my charge 3. I can't do it on the tracker as the brightness is too dim to see what I'm doing. Can I do it through my app as I've looked and can't see how. YouTube is no help only shows you to do on the tracker. Help would be appreciated, thankyou..

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Chel1970. Thank you for letting us know that your Charge 3 brightness is too dim and that you have tried making it brighter through the app. 

I would recommend restarting your Charge 3 to make it brighter:

You can restart your tracker from your wrist. Open the Settings app and tap About > Reboot Device.

If your Charge series tracker is unresponsive: .

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.