Charge 3 button not responding

[Toekiby]

Fitbit Charge 3 button not responding. Any one know why this is happening it doesn’t happen all the time only sometimes, so can you please help me?

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Hey @Toekiby, welcome to the Community.

Have you tried to restart your Charge 3? If you haven't, I recommend restarting it by following the instructions provide in the help article How do I restart my Fitbit device?.

Let me know the outcome. 

[Toekiby]

Yes thanks 🙏 it did well

[AlejandraFitbit]

Those are great news @Toekiby. I am glad to hear that the instructions provided worked and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[54469201634]

Hi, @AlejandraFitbit 

I'm facing a great number of issues with my 6 month old Fitbit charge 3, many of them already described by other users:

1) HR goes crazy! Even when I'm seated, it displays 182 beats per minute 

2) side button doesn't respond, so when I started a exercise I can't finish it. It's not possible restart the device too

3) it doesn't connect to the app on my android via bluetooth (so I can't update the firmware) 

4) the battery is drained in a few hours

I've tried everything you guys said on many posts. I'm really feeling hopeless! 

Hope you contact me with a solution soon. 

[AlejandraFitbit]

It's great to see you around @54469201634.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix these Charge 3 issues. Please follow these steps:

• About the heart rate, if you are seeing that this data isn't being accurate, I recommend taking a look at this post and follow the instructions provided there.
• The button, have you tried the restart process? If you haven't, take a look at the article: How do I restart my Fitbit device? and follow the steps there.
• Syncing, follow the instructions in the article: Why won't my Fitbit device sync?. Once it syncs, update your device.
• And the battery, in the help article: Can I extend my Fitbit device's battery life? are some tips to make your battery last longer.

Let me know the outcome. 

[54469201634]

Thank you, @AlejandraFitbit , for your answer. I think you couldn't understand what I said before: I've tried everything you recommended in those posts. Now  I'm sorry to inform you my Fitbit is completely dead. I get no response, no matter what I try. 😭

[AlejandraFitbit]

Thanks for the update @54469201634.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[54469201634]

I received my new Fitbit and I'll be trying it for a few days. So far, it's all right. If I'll face some issues, I'll let you know. For now, I want to thank you! 

[AlejandraFitbit]

Those are great news, @54469201634.

I am glad to hear that you received a replacement and that it is working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 🙂

[Bob130]

I’m having the same problem.  I had the black screen, but it was still tracking and syncing with phone.  I’ve restarted many times and now the screen will come on sometimes.  The button is unresponsive.  I have tried changing the clock face also.  Anything else I can try?

[Monopolyman]

We have tried the reset procedure and no response to the haptic button. We do get the proper vibration when connecting to the charging cable, but no response the pressing the button and holding for any length of time.

[amarie7989]

Hello! My Fitbit charge 3 doesn’t respond no matter what i do. The side button doesn’t respond and there’s nothing showing on the screen. The sensor light is still on and it still syncs with my phone. Any ideas what I can do? 

[amarie7989]

Hello! My Fitbit charge 3 doesn’t respond no matter what i do. The side button doesn’t respond and there’s nothing showing on the screen. The sensor light is still on and it still syncs with my phone. Any ideas what I can do?

[FranzBosch]

Same issue on my charge 4... did you get an answer ornsolution for this?

[Bob130]

No. Had to replace it.

Sent from my iPhone