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Charge 3 button unresponsive

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‎02-09-2020 21:40 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-09-2020 21:40 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

Recently my Fitbit has started to buzz randomly and for no reason, it's just the short little buzz that happens when you press the button, but happens even when I don't press the button. This problem of course causes my Fitbit to be unusable, seeing that the screen is turning on and off all the time, as well as running the battery flat in less than a day. 

I have tried rebooting the tracker from the settings menu, and even plugged it in for a hard restart, but the tracker can't restart it because when I hold the button to restart it I instead thinks I'm pressing the button over and over again constantly. 

please let me know if anyone can help! thank you!

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‎02-10-2020 03:07 - last edited on ‎09-11-2025 07:20 by Fitbit Moderator

‎02-10-2020 03:07 - last edited on ‎09-11-2025 07:20 by Fitbit Moderator

It's great to see you around, @sebastian747.

Thanks for troubleshooting this button issue. I recommend taking a look at the help article: How do I restart my Fitbit device? and make sure you are following those steps to restart your device.

About the battery, you can follow the tips in the article: Can I extend my Fitbit device's battery life? and test the tracker after following them.

Keep me posted. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-10-2020 20:39

In response to AlejandraFitbit

‎02-10-2020 20:39

Yes, I was following the steps on How do I restart my Fitbit device but it was not possible to restart it because pressing the button is not an option. Is there any other way to fix the problem? Let me know,

 

Thanks,

Sebastian Nielson

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