Charge 3 - button won’t work

[Akiracce]

Good-day,

The side button on my charge 3 has stopped working. I’ve somehow managed to restart it with it plugged in (it won’t reset after I hold button for 8 seconds) - so I’ve taken the opportunity to do a restart through the menu. I’ve don’t this at least 3 times. But even after the restarts the button doesn’t work. 

For instance, if I go into a different menu after a restart, I cannot get out (right now I’m stuck in the Mode # and technical info screen).

I can’t find any other ways to attempt a remedy other than a restart. What do you recommend? Is it possible the button has permanently ceased functioning?

thanks. 

Moderator Edit: Clarified subject

[Akiracce]

Okay. Now it’s randomly vibrating and switching between Home Screen and the “DND/Sleep/Screen wake” menu.

[AnaFitbit]

Hi @Akiracce, welcome to the Community Forums.

Thanks for trying to solve this situation with your Charge 3 prior posting. According to the Support team you are already in contact with them about this. Please follow their instructions and reply back to them so you can receive help.

See you around.