Charge 3 buzzing and flickering randomly

[KatieBen]

I went swimming wearing my charge 3 and since then it’s been randomly buzzing, flickering between screens and doesn’t read my heart rate accurately (way too high). It looks like this is a common problem with the charge 3 - I’ve reset it (the 7 and 15 second ones) but it’s not made a difference. Is there anything that fixes it or do I just need a replacement?

[EdsonFitbit]

Welcome to the Fitbit Community @donnadudette.

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience in the meantime.

If you have any question, please let us know.

[JackP8181]

I’m having the same issue just now and I can’t sleep with my Fitbit because it keeps vibrating. What should I do? I saw another discussion thread on this and everyone ended up getting an email for replacement....

[EdsonFitbit]

Welcome to the Fitbit Community @JackP8181.

I regret to hear that you are having the same issue.

Before evaluating your case, please restart your Fitbit Charge 3 by following these steps. If this doesn't work, you can also perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Please let us know if you need further assistance.

[JackP8181]

I did that and didn’t work.....it kept showing a smiley face and then flickered continuously 

[Anna-Grace]

I'm having the same problem after going swimming. I've gone swimming with it before and never had this problem, but today it was different. I tried the shut downs and they didn't work.

[EdsonFitbit]

Thanks for visiting the Fitbit Community @JackP8181 @Anna-Grace.

@JackP8181, I noticed that you've recently been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. 

@Anna-Grace, to evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Please let us know if you have any question.