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Charge 3 changing calories after syncing

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‎04-07-2021 19:13 - last edited on ‎04-08-2021 04:18 by Fitbit Moderator

‎04-07-2021 19:13 - last edited on ‎04-08-2021 04:18 by Fitbit Moderator

My charge 3 is doing a weird thing and reversing the calories burned when I sync with my phone. For example it will show that burned 1900 calories and then when I sync with my phone it will change to 1500 any idea why it is doing this? 

 

 

Moderator edit: subject for clarity

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‎04-08-2021 04:20

‎04-08-2021 04:20

Hello @Shelbykmr Welcome to the community forums! 

 

Thank you for the information. This is very odd and I believe it should not happen, but I was able to see that you have reached out to our Support Team and they have provided information and assistance. Since you have received assistance from them, I suggest you to update your case if you require further information or if you have any additional questions about the outcome of your case.

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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