Charge 3 charging issues

[MisterB316]

I'm having similar issues to other posters here - Charge 3 worked perfectly fine out of box, but had problems charging immediately. I've tried every suggestion listed on forums and nothing has worked?

[MarreFitbit]

Hi there @MisterB316, welcome to the Community Forums. Thanks for bringing this to my attention and for taking the time to troubleshoot your Charge 3's battery prior to contacting us. 

I'd recommend to restart your Charge 3 and to confirm that you've followed the steps recommended in the help article: Why isn't my Fitbit device's battery charging? 

We recommend to charge your tracker via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter.

For best results, don’t leave your device plugged in on the charger longer than overnight. You can also take a look at the article: Can I extend my Fitbit device's battery life?

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

I hope this help you, let me know if you need further assistance. 

[MisterB316]

Thank you for your response! I have tried every single one of those steps, and none of them have done any good. I'm using the charger it came with and it has completed one full charge only. The next time was spotty and inconsistent; it has not done any charge at all since that attempt. 

[MarreFitbit]

Hi there @MisterB316, thanks for getting back and letting me know the outcome. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

[RH88]

I am having the same issues. This is the second time my charge 3 has had battery life problems. It seems this is a continuing problem with this product and very frustrating.

[MarreFitbit]

Hello @RH88, welcome here. I am sorry to hear that you are going through this situation. I apologize for the delayed response.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you in the meantime. 

[RH88]

Unfortunately you are incorrect. Support is completely unhelpful. My FitBit Charge 3 was only months old and the battery had problems. A new one was sent. Now the replacement is having the same problems. Because I waited for the holidays and was 1 day late on the warranty of the original purchase not the replacement product (which I was not aware of or would have made contact at least a day earlier), they can't help. Oh but they graciously offered me a 25% discount on another purchase. Why would I want to purchase another FitBit when it has a 6 month shelf life at best?

This is obviously a problem with the Charge 3 based on the community forum and maybe other trackers.
My wife has a Charge 2 that is over 2 years old and has Zero problems.
I am frustrated that I wasted money on a product that is subpar at best.
I completely understand the 1 year warranty but how about standing behind the replacement, especially given the circumstances of a battery issue that occurred less than a year ago.
My error for not calling 1 day sooner.

I really thought FitBit was a company that values its customers and believed in the product they sell. I guess I was wrong.