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Charge 3 charging issues

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‎02-06-2020 08:46 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-06-2020 08:46 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

I charged my Fitbit 3 last night, now I can’t turn it on. I tried to reset it by methods suggested in other postings and had no luck, it will not vibrate when it is plugged in and the lights on the back of it are not on. 
Today(Friday) Fitbit now vibrates when connected to charger and have to remove it because it is getting very hot, use a can of air to cool it off. I got this at Christmas 2018 and lately have noticed that I have had to hit screen several times to see anything on the face.

 

 

Moderator edit: updated subject for clarity

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‎02-07-2020 12:21 - edited ‎10-08-2023 09:00

‎02-07-2020 12:21 - edited ‎10-08-2023 09:00

Hi there @youngmk, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-07-2020 12:21 - edited ‎10-08-2023 09:00

‎02-07-2020 12:21 - edited ‎10-08-2023 09:00

Hi there @youngmk, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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