help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 clock face won't load

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-15-2020 07:23 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-15-2020 07:23 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

I picked up a new Charge 3 today, but when I try to change the clock via the app I get stuck with an infinitely spinning loading icon.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-16-2020 14:29 - edited ‎09-24-2023 05:24

‎04-16-2020 14:29 - edited ‎09-24-2023 05:24

Hello @M_M_, welcome to the Community Forums. Thanks for bringing this up, I'll be glad to help you to change the clock face on your Charge 3.

If you haven't done so yet, please following the steps below:

  1. Make sure mobile app and Firmware version are up-to-date.
  2. Restart your Charge 3. 
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎04-16-2020 14:29 - edited ‎09-24-2023 05:24

‎04-16-2020 14:29 - edited ‎09-24-2023 05:24

Hello @M_M_, welcome to the Community Forums. Thanks for bringing this up, I'll be glad to help you to change the clock face on your Charge 3.

If you haven't done so yet, please following the steps below:

  1. Make sure mobile app and Firmware version are up-to-date.
  2. Restart your Charge 3. 
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes