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Charge 3 clock face won't load

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‎10-08-2020 20:40 - last edited on ‎11-12-2020 13:14 by Fitbit Moderator

‎10-08-2020 20:40 - last edited on ‎11-12-2020 13:14 by Fitbit Moderator

When i go to change the clock face on the desktop app after going into my clock and then clock faces,  it loads for a very long time but doesn't do anything else.

i've tried multiple restarts.

 

 

Moderator Edit: Clarified subject

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‎10-09-2020 14:31 - edited ‎10-10-2023 17:00

‎10-09-2020 14:31 - edited ‎10-10-2023 17:00

Hi there @hesitantlyalien, it's nice to see you around the Community Forums. I'm sorry to hear that your Charge 3 isn't loading your clock faces, I understand where your concern is coming from. I appreciate you've already tried to solve the issue prior to posting here, I'll be glad to continue to help you.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Charge 3 version are up-to-date.
  2. Restart your Charge 3 once again.
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-09-2020 14:31 - edited ‎10-10-2023 17:00

‎10-09-2020 14:31 - edited ‎10-10-2023 17:00

Hi there @hesitantlyalien, it's nice to see you around the Community Forums. I'm sorry to hear that your Charge 3 isn't loading your clock faces, I understand where your concern is coming from. I appreciate you've already tried to solve the issue prior to posting here, I'll be glad to continue to help you.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Charge 3 version are up-to-date.
  2. Restart your Charge 3 once again.
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes