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Charge 3 completely unresponsive

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‎08-02-2020 09:31 - last edited on ‎09-15-2020 11:10 by Fitbit Moderator

‎08-02-2020 09:31 - last edited on ‎09-15-2020 11:10 by Fitbit Moderator

I put my charge 3 on charge yesterday when it had 17% battery. It started charging.

when I came back to get it, the screen had gone off. It is completely unresponsive. It will not vibrate, or charge and the iPhone app can not connect to the watch.

i have tried to restart the watch, tried holding the button down at the side, I have tried changing the clock face but it can’t connect.

is there anything else I can do? 

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3 REPLIES 3

‎08-02-2020 10:25

‎08-02-2020 10:25

Did you hold the button in while it was on the charger?

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‎08-02-2020 10:50

In response to SunsetRunner

‎08-02-2020 10:50

I have the same problem and yes I’ve held the button down it is totally non responsive now;  all of this is after it had begun running down the battery daily and getting very hot when I charged it; all of that lasted about a week and then it died completely last week.  I expected better from a product that originally had good reviews!!!

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‎08-02-2020 14:29

In response to SunsetRunner

‎08-02-2020 14:29

Yes, nothing happens it doesn’t even vibrate anymore 

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