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Charge 3 condensation

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‎11-19-2018 23:10 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

‎11-19-2018 23:10 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

I recently bought my Fitbit Charge 3 and 2 weeks later it stopped working. When I looked inside it clearly had water inside, I never swam with it in the pool or sea, I just took regular showers with it. When I first bought the Charge 3 it clearly stated that I can take showers with it.

 

 

Moderator edit: subject for clarity

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7 REPLIES 7

‎11-19-2018 23:48

‎11-19-2018 23:48

@Asmaalhouti you need to. contact Customer Support to get a case logged and they will be able to assist your further with this. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

Best Answer

‎11-21-2018 06:11

‎11-21-2018 06:11

It's great to welcome you @Asmaalhouti and @Tony.r thanks for stopping by.

 

I am sorry to hear about what happened with your Charge 3. Upon checking with our support team, I was told that you followed our friend's recommendation and contacted them. I know they will be glad to help you out and provide you a solution.

 

Let me know if you need anything else. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-26-2019 15:44

‎04-26-2019 15:44

Hi there. I have a similar issue with my brand new charge 3. I contacted the support team and they are sending me a replacement watch. I just wanted to find out if you received a replacement and if you did, what was the shipping method?( post office or via a private courier service)

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0 Votes

‎04-27-2019 02:42

In response to Meshenm12

‎04-27-2019 02:42

Hello,

We don't have fitbit in my country so I was refunded full amount.
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0 Votes

‎06-22-2019 04:31

In response to AlejandraFitbit

‎06-22-2019 04:31

Hi there. I got my Fitbit charge 3 , 3 months ago and I've experienced the same problem 3 times.  Fitbit keeps sending me a replacement but my worry is that once, its out of warranty, what will I do? Clearly there seems to be a manufacturing defect with the charge 3. Every time I ask them about what will happen after my warranty is over, I get a standard response which I think is unfair

Best Answer

‎06-22-2019 04:39

In response to Meshenm12

‎06-22-2019 04:39

Hello,

Because my country doesn't have an official seller of fitbit, so I was
refunded the full amount. When contacting them the next time, try to
request for a refund instead of a replacement.

I hope this helps.
Best Answer

‎05-10-2020 03:55

In response to Meshenm12

‎05-10-2020 03:55

Same! I just my replacement like 2 days ago and there seems to be condensation on the inside and it isn’t holding it’s charge. All I have done is worn it while washing my hands. My fiancé’s charge 3 doesn’t seem to have this issue though. Very annoying.  

Best Answer