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Charge 3 continuously unpairing

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‎01-16-2020 13:48 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-16-2020 13:48 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

Would someone please let me know how to keep my new Charge 3 paired with my iPhone?  I have done all the usual resets, pairing and unpairing, deleting and reinstalling. And when I try to get to Customer Service I get this

 

WendellW_0-1579211275262.png

 

 

Moderator edit: subject for clarity

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‎01-17-2020 07:46 - last edited on ‎07-04-2025 07:48 by Fitbit Moderator

‎01-17-2020 07:46 - last edited on ‎07-04-2025 07:48 by Fitbit Moderator

It's great to see you around, @WendellW.

Thanks for troubleshooting this connection issue and for the attachment. What are you trying to do, are you trying to sync the device? Have you checked if the Charge 3 is syncing properly?.

I hope to hear from you soon. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-17-2020 07:54

In response to AlejandraFitbit

‎01-17-2020 07:54

Hello. The Charge 3 syncs consistently. The issue is it keeps saying that
the it needs to pair with the phone. Every morning I have to remove it from
Bluetooth and reconnect
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