Charge 3 dead pixels on the screen

[Brent1987]

Ive got a line of dead pixels near the top of my screen on a charge 3 that I got last December. I did the reboot from the settings on the device. That did not solve my problem. I then tried to reboot with the device plugged in to the charger, but for some reason it does not seem to be responding to that. I have successfully rebooted it while on the charger before. I also made sure that the battery was fully charged. Any help or suggestions would be appreciated.

Moderator edit: updated subject for clarity

[bhabuk]

Hi,

I got my fitbit charge 3 this February in the united states. I am starting to see several unpixelated lines in my scree. I rebooted the device, but the unpixelated area is still there. How can it be resolved?

[SunsetRunner]

Hi,

I had this problem three times allready. Just contact Fitbit, explain your problem and they will replace your Fitbit under warranty conditions.

Success

[Julesdaw]

Thanks so much. My Fitbit is about 18 months old so I don’t think it’s
under warranty 😞
J

[Cynba76]

• Hi I have the same issue could you please help me ? 
  thank you. 

[bhabuk]

Send a message to customer service. If you are within warranty period, you
are going to get a replacement

[Nuggiesz]

Having same issues need help

[bhabuk]

Contact the customer service as I have said in the earlier post. There is nothing you can do to fix it. If you are under warranty then they are going to replace it!

[Jerilyn55]

Good luck getting any real help from support on this issue.  I called this morning and explained that my less than 1 year old Charge 3 now has the dreaded multiple white lines through the entire display.  I had this exact same problem with my previous Charge 3, which they replaced with the one I received in November 2019 at no charge and has the exact same issue as my previous Charge 3.  The email I received indicated my 'warranty has expired' and they will NOT replace my less than 1 year old Charge 3.  Apparently the replacement sent on November 2019 wasn't covered by their warranty for some reason which I find to be a deceptive business practice.  I then received another email giving me 35% off a new fit bit.  Not interested in spending more money on any product they sell which they won't back up with an honest warranty period.    

[Nuggiesz]

Need help too

[Yele]

Hello, mine too. I've done the restart.

Original Nov 2018 -> black screen

April 2019 -> fading screen

June 2020 -> dead pixels in december

[JarkaB]

same here, with charge3. Dead lines across the screen, got the device in August 2019 (so should be under EU warranty).

However, do I understand it correctly that the only way to directly contact customer support now is via twitter??!!! How ridiculous is that?! Or, am I missing something?

[bhabuk]

I filled a form in the website.. as far i remember--
Regards,

Moderator edit: personal info removed

[gwlliams67]

hello 

I have the same problem , I've tried the reboot etc and still have the lines on my screen. Ive only had my fitbit charge3 for 6 months

[Pijot]

My Charge3 also already 18months and got dead pixels too.

Started with 1 line, this week got another line.

Does it because I wash and swim with my Fitbit? 

[Kyra13000]

I am having the same issue. Could I have someone contact me for help? Thank you! 😊🙏

[Nils1986]

Hi,

I have the same problem. Lots of rows of dead pixels. Tried to reboot it while in the charger, tried to set a different clock face, nothing changes. I have had my Fitbit Charge 3 for 1.5 years now. How can I get this fixed?

Kind regards,

Nils

[WilsonFitbit]

Hello everyone. @Kyra13000, @Nils1986 Welcome to the community forums.

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that since the inconvenience has persisted after trying the suggested tips in this thread, my best recommendation is that you please contact our Support Team for further assistance. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[tirupati007]

Hello Fitbit Customer Service,

I have same issue with pixel and called customer service almost 10 days back and here is the case  #42005939. 
I do not know what happen and why my emails and messages are continuously not responding last 1 week and 4 emails to Jennifer. My issue still not fixed yet for charger 3. How we can survive with broken pixel ? Why not customer service helping or responding to customers? Jennifer said the give voucher or discount code sent email but I didn’t revives yet ? Please take a look the care and respond or replace my charger 3 in ASAP please 

[WilsonFitbit]

Hello @tirupati007. Welcome to the community forums. 

@tirupati007 I'm very sorry for the experience and thank you very much for the information and for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

I understand how important is for you to keep tracking towards your fitness goals. I'd like to let you know that our Support Team is currently working on your case and I'd recommend keeping an eye on your inbox since they should get back to you with more information. Thank you for your patience. 

See you around. 

[Username1007]

I have the same problem with my Charge 3 that I've bought on amazon.com and been using since January 2020 (around 17 months).

I'm enclosing the photos of my near-dead screen!

I'm really disappointed with this product. I used Alta HR for 3 years without problem and this Charge 3, which is supposed to be the flag ship product of its category.

I understand from comments and provided solutions here that after 12 months, not much can be done?

I would really appreciate any solution alternatives.