Charge 3 dead pixels on the screen

[SunsetRunner]

Any idea how to get these fixed? I've tried all the usual resets etc, but no joy.

Tried calling UK cust.serv but call dropped/timed out after being left in queue.

Having read the other threads, it seems like this should be covered by warranty... but that assumes I can get hold of someone to deal with it!

Any ideas?

PB08

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen behavior and for taking the time to troubleshoot it prior to posting here.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

If the issue persists, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

[SunsetRunner]

Hi Maria,

Thanks for the your reply.

I had previously tried those things but for the sake of completeness I have gone through them again (and after no improvement, I tried a second time today.) Not only has it not improved, in addition to the vertical lines of dead pixels, I know have a new horizontal line of dead pixels!

The charge 3 seems to be syncing and working well in all other aspects bar the screen issue.

I would appreciate a case being opened with regards to how I can get this issue resolved, thank you.

It has been a struggle to reach anyone from the Support Team, and I do appreciate that current circumstances are having a very disruptive effect, so thank you for your response and attention on this.

KR

PB08

[MarreFitbit]

Hi there @SunsetRunner, you're very welcome. Thanks for the recent details you provided. I appreciate you've taken the time to follow the tips and recommendations I suggested. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.