Charge 3 device replacement

[PDBangalore]

My Charge 3 band snapped and is stuck to the tracker and I am unable to make a replacement and use the band. I have contacted customer support who have assured that a replacement will be provided.

While this is fine, the problem is that it has been well over 2 months since this complaint (Case number - 37023621) has been raised and the customer support is not able to service the replacement request as they claim that their logistics team is not able ship the product to India. 

Surprisingly - new devices are available at ease for delivery the very next day and I am sure are being serviced from the very same warehouse as these are not manufactured in India. 

I request for an escalation of this matter and quick resolution. 

[Odyssey13]

Hi @PDBangalore  you need to get with customer support. These community forums are for members to share their experiences, but only customer support can assist you.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.

INDIA: call 000 800 050 1057

[PDBangalore]

Thank you for your reply and I am in touch with customer support. My
intention of posting on the forum is to share my experience.

To me it is strange that replacements cannot arrive but new devices are
available easily. The explanation given of not finding a logistics partner
for over 2 months is equally baffling.

[tinamarie76]

How do I get in contact with customer support? Thank you.