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Charge 3 dim screen

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‎01-23-2020 15:24 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-23-2020 15:24 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

The screen on my Fitbit is so dim that I can't see it. But I have done the reset I can see the happy face but after that cannot see anything else. I have called Fitbit. My warranty expired in November. Over time my screen has gone dimmer and dimmer.

 

I really enjoy using my Fitbit. I will never purchase another one. This is my 4th one. This is a manufacturer problem. There should be a way to adjust the brightness using the app or something. What do i know. All Fitbit offered was a 25% off coupon.

 

 

Moderator edit: subject for clarity

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‎01-24-2020 03:04

‎01-24-2020 03:04

Welcome to the Community, @SunsetRunner.

 

I understand how are you feeling and appreciate the feedback provided. Thanks for letting us know about the issue you are experiencing with your Charge 3 screen getting dim. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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