Charge 3 dim screen

[ShooCharlton]

I have a charge 3 and the screen has gone dim. Tried various suggested fixes from the forums here but no good.

Asked the Fitbit helpline and they admitted this is a known problem with charge 3s and would ‘let me know’ when a fix was available. 
So I guess I’ll have to buy a new device then! Pretty rubbish to be honest and will tell everyone to stay away from Fitbit products!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ShooCharlton. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that the screen of your Charge 3 has gone dim. I appreciate you taking the time to troubleshoot this issue already. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks in advance!