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Charge 3 display and GPS issues

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‎04-22-2020 14:16 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-22-2020 14:16 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

I believe my Charge 3 is about a year and a half old. It is a replacement for a Charge 3 whose screen stopped displaying all together while under warranty. About a week ago I noticed the display seemed to be missing pixels in horizontal lines across the display.

 

It has gotten progressively worse. And I recently went for a walk which was not tracked correctly at all. What is normally a 1.3 mile straight walk was displayed as a nearly 3 mile zig-zag course - definitely not the path I walked. I have restarted and it did not improve the display.

 

IMG_7435.jpegIMG_7436.jpegIMG_7437.jpegIMG_7434.PNG

 

 

Moderator edit: subject for clarity

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‎05-06-2020 07:27

‎05-06-2020 07:27

It's great to see you here, @Machabit.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Thanks for the attachments too.

 

Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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