Charge 3 display and battery issues

[Kakabulut]

Hi there, I feel really frustrated. In April I reported that my Fitbit had lost a number of pixels which meant it was difficult to read. It was also failing to charge easily. I tried all the remedies given by the Fitbit support Team To no avail.

It is one month later and I cannot get the Fitbit to charge. I am sitting at 23% and this is after a 21 hour period on charge. I am relying on receiving data to my phone since I cannot read the screen but now that it is not charging I will be unable to do even that? 

Support have not been that helpful, repeatedly sending me the same links about rebooting and charging. All tried. All failed.  ate any of you having having the same issues? Any advice on how to resolve. I feel very let down by Fitbit. 
Karen 

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @Kakabulut.

I understand how are you feeling and appreciate all the efforts in trying to fix the issues you are experiencing with your Charge 3. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.