Charge 3 fails to sync, flatlines

[Idapie]

Yesterday I told you about my Charge 3 being able to sync active minutes, etc but failed to recognize my 45mins exercise. I thought it was a one-off glitch. However, today as i try to sync again after a workout, it says "sync complete" but stats remain the same as if i just woke up. 

I tried to change the clock face in the hopes that it will do a sync. It failed the installation. I tried to hook it up on the charger and reset. And it flatlined! 

What can be done to resolve this? Im getting really frustrated with fitbit. 

 

 

 

[Kfandrey]

I’m having the same issue, literally have done everything to try and fix it but on the website It says they are working on fixing it  

[Idapie]

It worked eventually. I was ready to throw it off the wall (kidding) so I removed it from the cradle. The smiley face appeared and the sync completed this time. But it lost the exercise i did yesterday. Have you tried this as well? 

[Kfandrey]

I was having troubles restarting it so i went on my actual Fitbit and under setting you can reset it there as well. Mine finally did sync but Still acting a little weird. I was also kinda frustrated thought I lost my workout I did today but it did go through. Sucks you had to loose yours!!