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Charge 3 display and battery issues

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‎05-22-2020 19:48 - last edited on ‎09-16-2020 19:47 by

‎05-22-2020 19:48 - last edited on ‎09-16-2020 19:47 by

The screen on my Fitbit changed color drastically after I plugged it into my laptop to charge, it’s now a fuzzy grey display with vertical lines. The battery life only lasts about 2-3 days now. I attempted to restart it by holding the button down, but it will not restart. 

 

Any suggestions? I do I know if I have a warranty? Can it be replaced? I've had my Charge 3 for 1.5 years.

 

 

Moderator Edit: Clarified subject

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‎09-16-2020 12:05

‎09-16-2020 12:05

Welcome to the Community, @K.gnap.

 

Thanks for troubleshooting this display issue. If you are having problems with your tracker's screen, I recommend checking the article: How do I restart my Fitbit device?.

 

Now about the battery, follow the tips provided in the article: Can I extend my Fitbit device's battery life?. After following them, test your tracker.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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