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Charge 3 display and exercise issues

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‎05-20-2020 15:20 - last edited on ‎09-16-2020 19:50 by

‎05-20-2020 15:20 - last edited on ‎09-16-2020 19:50 by

Hi there - please can someone help? The last 2 weeks I’ve been doing exercise recording, it starts fine and I check it during my workout and it’s OK, but 4 or 5 times in the last 2 weeks it just quits recording. Displaying normal clock screen and no data logged which is frustrating.

 

Several days ago black horizontal lines appeared in 4 places across the screen. I tried to do a reboot from the settings menu but it won’t acknowledge the tick press. So I did a restart while pulled in to the charger and it’s still the same.

Thanks guys

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-03-2020 10:46

‎09-03-2020 10:46

Welcome to the Community, @ViktoryaF.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this exercise issue. Upon checking with our support team, I was told that a case was created on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎09-03-2020 13:23

In response to AlejandraFitbit

‎09-03-2020 13:23

Hi there,

Well yes, they did contact me and said they were aware of the issue as it was a week known problem. They’re not sure when it will be fixed.... so I have watch that tells the time and nothing much more.



Sent from my iPhone
Best Answer

‎09-03-2020 14:08

In response to ViktoryaF

‎09-03-2020 14:08

I somewhat doubt a majority of Charge 3 users are not having issues with their device considering what I have read up to now. I’m hoping for a hardware fix to the issues with black lines & not being able to see the device face. As it stand now after two weeks I have just a portion of the face visible to read. If I go in a dark room/no lights I can just barely make out seeing the time & date. I’ve done all the provided suggestions. I am hoping that the engineers know what this issue is & send out a repair.

Best Answer