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Charge 3 display blank unable to read passcode

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‎09-13-2022 04:08

‎09-13-2022 04:08

Mar 2020 old charge3 display blank, got accidentally unpaired. Now unable to pair due to blank display. Device functionally fine.

Fitbit should be able to pair the device remotely, through server or assist passcode - less pairing.  Instead, they are repeatedly disowning responsibility. 

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‎09-17-2022 05:37 - last edited on ‎03-31-2024 11:05 by Fitbit Moderator

‎09-17-2022 05:37 - last edited on ‎03-31-2024 11:05 by Fitbit Moderator

Thanks for getting back to us @CVSRI85. Thank you for your feedback regarding pair devices remotely and I'm sorry to hear that you accidentally unpaired your Charge 3.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎10-14-2022 00:05

In response to AndreaFitbit

‎10-14-2022 00:05

If you are seeing a blank screen but Charge 3 is vibrating, or the screen only turns on when on the charger, please restart your Charge 3 If that doesn’t work, change the clock face in the Fitbit app. If this fixes the issue, you can change the clock face back to the original clock face

 

Regards,

Will

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