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Charge 3 display corrupted

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‎02-06-2020 08:09 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-06-2020 08:09 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

Hi,

I have had the device for more than 10 months now. It was working fine till last week, now there are 5-6 black lines horizontal & vertical on display and I am unable to read the content properly.

 

I have tried the solution posted on the forum but I am left with no success. I love the device would really appreciate if the issue is resolved.

Please help.

 

 

Moderator edit: subject for clarity

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‎02-07-2020 06:24 - last edited on ‎09-11-2025 07:37 by Fitbit Moderator

‎02-07-2020 06:24 - last edited on ‎09-11-2025 07:37 by Fitbit Moderator

Welcome to the Community, @OmkarS.

I am glad to hear that you are loving your Charge 3 and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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1 REPLY 1

‎02-07-2020 06:24 - last edited on ‎09-11-2025 07:37 by Fitbit Moderator

‎02-07-2020 06:24 - last edited on ‎09-11-2025 07:37 by Fitbit Moderator

Welcome to the Community, @OmkarS.

I am glad to hear that you are loving your Charge 3 and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer