Charge 3 display corrupted

[Jorda72]

Any tips on what to do?

I plugged my Fitbit in to charge two days ago, and the screen became super bright. I took it off the charger, and decided to let it die completely. I put it back on the charger, but now the screen looks glowed out in way? There are faint glow lines running vertically through the screen. 

I did the 15 second hard restart, waited for the smiley face, but the screen is still messed up. Today, I also noticed a bit of a lag when I'm trying to move through screens or click through the  HR, steps, etc. 

Any guidance is appreciated! 

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to see you around, @Jorda72.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂